回复投诉信英语作文模板 回复投诉信范文英文

英文投诉信回复范文_客户投诉回复函范文

怎么用英语来回复客户发来的投诉信，怎样写才比较合适?下面是我给大家整理了投诉信回复英文 范文 ，供大家参阅!

回复投诉信英语作文模板 回复投诉信范文英文

回复投诉信英语作文模板 回复投诉信范文英文

回复投诉信英语作文模板 回复投诉信范文英文

英文投诉信回复范文1

We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution........, if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.

Wish you all the best

yours,

英文投诉信回复范文2

对于无理取闹的客人：

Dear Sir/Madm:

Thanks for your letter, from which we understand the situation. We are so sorry for our imperfect serv,hope you could kindly forgive us. We look forward to serving you again with more satisfied serv. Again please accept our sincere invitation and we will be waiting for your soon arrival.

with all our best regards and wishes!

yours,

英文投诉信回复范文3

如你是王华，在百货商店买了一部SQ200手机，发现手机有质量问题，写信给商店投诉。内容如下：

1. 不能拍照，不能收发信息，等等。。。

2. 希望对方可以允许你退货或者是换部新手机。

3. 写信日期是2008年12月21日。注意 书信格式 。

No.7 Jiang Nan Road,

Chongqing City, China

stDec. 21, 2008

Dear Mar,

My name is Wang Hua. I am writing this letter to l you some problems about the SQ200 cell phone which I bought from

ththe First Super Store on Dec. the 18.

First of all, the cell phone can not be used to take pictures. It seems that there is soming wrong with the camera. Second,

I can neither receive nor send messages through this cell phone. Moreover, the buttery power is too short to last for one day.

Because of the above issues, I require that you either allow me to return this cell phone and yoefund the money to my account or give another new phone to me. If you he any better suggestions please contact me as soon as sible.

Thank you!

Yours Customer,

Wang Hua.

如你是百货公司的吴刚，针对上文给予回复。

thDec. 30, 2008

Dear Mr. Wang,

My name is Wu Gang, the General

Mar from The First Super Store. First of all, I would like to say sorry about your new phone and thank you for ling us

about these problems.

As far as your SQ200 cell phone is

concerned, I suggest that yoeturn it back to our store and we will give you another one. The charge will be all on us. In order to express our regrets, we plan to send you a gift card. I promise the new cell phone is going to be perfect!

Finally, we are sorry again and hope you will like the new cell phone! If you he any questions, please feel free to contact me. He a good day!

Sincerely,

Wu Gang.

投诉信英语作文模板

投诉信英语作文模板如下：

Dear Sir or Madam,I am writing to complain about the accommodation of the University.

There are some problems in living conditions, which are very unsatisfactory.

First of all, I think it's too early to turn off the lights at 10 ry night.

Secondly, hot water supply is only ailable for a certain period of time, which is very inconvenient to my daily life.

Third, the dormitory has no internet access.

So when I need to do research for my study project, I he to go to the library.

These problems he brought trouble to my study and life.

Therefore, I he some suggestions: turn on the light for another hour, provide 24-hour hot water supply, and install Internet access in the dormitory.

I sincerely hope you will consider my suggestion and look forward to your reply.

Yours.

xxx.

尊敬的先生或女士：

我写信是为了投诉大学的住宿情况。

生活条件有些问题，很不令人满意。

首先，我觉得现在每晚10点关灯还为时过早。

其次，热水供应只有一段时间，这对我的日常生活很不方便。

第三，宿舍没有互联网接入。

所以当我需要为我的研究项目做研究的时候，我必须去图书馆。

这些问题给我的学习和生活带来了麻烦。

因此，我有一些建议：再开灯一小时，提供24小时热水供应，在宿舍安装互联网接入。

我真诚地希望你能考虑我的建议并期待你的答复。

谨上/敬启。

xxx。

英语投诉信回复范文

英语的投诉信，自然也是用英语来回复客户的要求了。下面是我给大家整理了英语投诉信回复写作范文，供大家参阅!

Dear Sir,You he expressed your frustration andirritation with the city library over the past oneyear.

尊敬的先生，您来信表达了您在过去一年里对市图书馆的失望和气愤。

There are usually long lines waiting for assistanceand for use of the r card catalogue.

说等待帮助和使用电子卡片目录总是要排长队。

To oid crowded conditions, we proe that youuse the library during off-peak hours.

为了避免这种拥挤状况，我们建议您避开图书馆开放的高峰时间。

You should he no trouble getting and using the card catalogue during the followingperiods: 11:30 am to 2:30 pm; 5:30 pm to 7:30 pm.

在11：30—14:30和17:30-19:30的时段里，您能方便地得到帮助和使用电子卡片目录。

The rest are our busiest times.

而其他时间段就是我们繁忙的时候了。

We always appreciate hearing your ments on the library.

我们一如既往地愿意听取您对图书馆的意见。

Please let us know how you think this is working out.

请来信告知这条建议是否奏效。

Yours faithfully, Li Ming

您真诚的，李明

英文投诉信范文1

[Directions]：Supe that you ordered a refrigerator but later found a worrying problem. Write a letter of plaint to describe the matter and require settlement，Do not sign your own name at the end of your letter，using "Li Ming" instead.

Dear Sir，

I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is soming wrong with the refrigeration facilities.

After we used it for sral days. we found that food stored in the refrigerating partment turned bad quickly. When we finally decided to take the temperature in it， we were surprised to find it was around 15℃，far from the standard temperature range from 0℃ to 9℃。

This problem has affected our normal life. Would you please let me know wher or not you can send a repairman as soon as sible?I hope that my problem will get your kind consideration. Yours faithfully，

Li Ming

[文章点评]

这封投诉信可以说写得非常好，结构很清晰，段首先肯定对方按时的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。

英文投诉信范文2

Directions: You found soming wrong with the ephone bill you he received from the local t off. You made a call to inquire about this; howr the person who answered the call was very rude. Write a letter of plaint to the mar of the t off, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You do not need to write the address. Don’t sign your own name at the end of the letter, use Donna instead. 英文投诉信模板

Dear ______,

①I am ______自我介绍. ②I feel bad to trouble you but I am afraid that I he to make a plaint about.

③The reason for my dissatisfaction is ______总体介绍. ④In the first place, ______抱怨的个方面. ⑤In addition, ______抱怨的第二个方面. ⑥Under these circumstances, I find it ______感觉to______抱怨的方面给你带来的后果.

⑦I appreciate it very much if you could ______提出建议和请求, preferably

______进一步的要求, and I would like to he this matter settled by ______设定解决事情后期限. ⑧Thank you for your consideration and I will be looking forward to your reply.

Yours sincerely,

Li Ming

范文

Dear Sir

I am writing to let you know the deplorable attitude of one of your staff member. I received my ephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.

Howr, when I called your plaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she n said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable.

I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me.

An early response will be appreciated.

Sincerely yours,

DELL

译文

先生：

我写这封信是为了让你知道你们一个员工的服务态度。我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收了两个长途费用。

但当我打电话询问部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。这样对待客户的态度实在让人难以接受。

我建议对这个女孩进行惩罚，另外告诉该如何对待客户。我希望她能向我正式道歉。

请早日回复。

真挚的：DELL

看过英语投诉信回复写作范文的人还：

客户投诉英文回复范文回复函

面对客户发来的投诉信，怎样用英文来回复比较合适呢?下面是我给大家整理了客户投诉英文回复写作 范文 ，供大家参阅!

客户投诉英文回复范文1

Dear Rob,

I just finished checking all detail on this case, sorry for the late reply.

As usual, the labels always be approved by the China off before its mass production. Nobody notd this mistake as sku# on the original file is not correct. Anyway, I will make new correct labels to you immediay and send them via DHL at our account. So, can you rework at your side? Hope it can be workable for you!

We really learn a lot from this experience, will be more careful in the future orders.

Thanks and best regards.

客户投诉英文回复范文2

Dear Rob

I am very sorry for my delay reply about the complaint of incorrect label

We extend our apologies for the inconvenience this matter has caused you。

I he made enquires within these two days after we back to work and found that the problem was caused by we copy the wrong sku code from the specification, and doesn't notd the sku code was wrong that all orders of tp0761 are attached the wrong label and he been delivery to uk before our holiday. Howr, I can assure you that we he taken steps to make sure that this kind of situation cannot arise again.

We will prefer yoework them on site and the replace label will send you by DHL soon Could you please a how many pcs of inner box label or outer label you need and aise the rework cost. we will learn this as a lessen and sincerely hope that you can consider if sible to cancel the rework cost if not too much. Because we had lose much money due to jacuzzi doesn't payment one time.

I supe 906pcs of inner label and 120 pcs of outer label is ok;

I am looking forward to hearing from you.

Best regards

客户投诉英文回复范文3

Thank you for your letter alerting us to the problem you he been hing with our store in Springfield. I am sorry you he been subjected to such a frustrating series of nts. We pride ourselves on responding to customers' concerns very quickly, so what you he experienced is inexcusable.

I he spoken with our mar in Springfield and he instructed him to give you a full refund plus 20% off your next purchase. I extend my own apologies for the inconvenience this problem has caused you. It is apparent that we need to train our holiday more thoroughly.

I wish you an enjoyable holiday season.

客户投诉英文回复范文4

I certainly understand your frustration at being sent the wrong order last week and realize that you need some of your order immediay to satisfy demand. I hope the merchandise we rushed to you on Monday arrived in time to get you past the crisis.

Please accept my sincere apologies. We will make ry effort to see that this nr happens again. We appreciate your business and will do rything we can to serve your needs.

客户投诉英文回复范文5

I agree that John Doe's newest CD is a poor excuse for music; other critics say the same. Still, you purchased the CD, opened the jewel box, and kept it for at least two weeks; consequently, I am sorry, but I cannot give you the requested refund. You might go to one of the used CD exchange stores in town and trade it for soming more to your liking. I value your business and I am sorry, but I cannot exchange CD's simply because the music is bad.

英文投诉信的格式和范文

英文投诉信的格式和范文介绍如下：

(1)开头： 自我介绍 ，交代投诉内容，表明本信的目的和要求。

(2)正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。

(3)结尾：表达希望问题得到迅速恰当解决

的强烈愿望，希望尽快得到满意的答复。

投诉信经典句型归纳

(1)It is a great pity that we find there is soming wrong with…

(2)Would you please let me know wher or not you can…as soon as sible?

(3)I hope that my problem will get your kind consideration.

(4)I am sure there are technical or manmade errors involved.

(5)l hope you can make an investigation into this matter as soon as sible.

(6)I hope I can get my refund as soon as sible.我希望能尽快收到退款。

(7)I am writing to make a complaint about…

(8)If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities.

(9)One annoying aspect of your serv is…

(10)I he been pleased with your servs for years，but now I feel very disappointed.

(11)I would like to draw your attention to the problem/fault…

(12)I am writing to rm you that I find…unsatisfactory.

(13)I wish to express my dissatisfaction/disappointment about…

(14)It would be highly appreciated if you could…

(15)I trust you will take my complaints seriously and…

SAMPLE WRITING

Directions:

You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you.

Write a letter to the Accommodation Offr at the college and:

1) ask for a new room next term,

2) you would prefer a single room,

3) explain your reasons.

Dear Sir or Madam,

I am writing to express/ dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.

I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.

To solve this difficulty/ improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own.

Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as sible.

Yours sincerely,

Li Ming